venslorb™ is owned and operated by Huizhou Xiyuegou Trading Co., Ltd. Owner: Hu Weiying. The complete registered business information appears at the end of this page.

CUSTOMER SUPPORT EMAIL: service@venslorb.com
CUSTOMER SERVICE PHONE: +86 18466220004
SERVICE HOURS: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Messages received outside these hours can be reviewed during the next service period.

Include your order number, checkout email, the relevant product and variant, and a short description of the question. For damage, an incorrect item, or missing contents, include useful photographs of the item and packaging where available.

Use the tracking reference in your shipment email. If tracking stalls, the delivery estimate has passed, or a delivered parcel cannot be located, contact us so we can investigate with the carrier or fulfillment partner. A delivered scan alone does not automatically close a missing-parcel complaint.

Request changes or cancellation as soon as possible. We can attempt them before fulfillment, but cannot guarantee an alteration once preparation or dispatch has begun. For a return, contact us within 30 calendar days after delivery for an eligible preference return and obtain the correct return instructions.

The registered business address below identifies the operator. It is not automatically a return warehouse or walk-in service point. Obtain return instructions before posting an item. Do not email passwords, full card numbers, card security codes, or unnecessary identity documents.