venslorb™ is owned and operated by Huizhou Xiyuegou Trading Co., Ltd. Owner: Hu Weiying. The complete company information is shown below.

Our products are intended for adults. Hair accessories may contain small parts, metal fasteners, or decorative elements and should be kept away from children and pets. They are not toys.

Check dimensions, fastening type, materials, and the selected variant. Fine, thick, curly, and straight hair can need different fastening sizes or styling methods. Contact us before buying if an essential measurement is missing.

Use the payment methods offered by checkout for your destination. The displayed currency, item price, applicable tax, and shipping charge appear before payment. We do not claim a payment method is available unless checkout offers it.

Standard processing is 2–4 business days after payment confirmation. During holidays, promotions, or peak periods, processing may take up to 5 business days.

Estimated delivery is 10–15 business days after dispatch for U.S. destinations supported by standard checkout shipping. These are separate periods. Weekends and applicable public holidays are excluded. Any different estimate must be shown before purchase.

Shipping charges are calculated and shown at checkout before payment. Orders may be fulfilled from our own or partner facilities in China or other stock locations according to availability and destination. An international sale does not imply local dispatch.

Use the tracking details sent after dispatch. If updates stop, a parcel is late, or tracking says delivered but you cannot find it, email service@venslorb.com with the order and tracking numbers. We will investigate and arrange an appropriate resolution.

Contact us immediately. Changes and cancellations can be attempted before fulfillment, but may not be possible once preparation or shipping has begun. A successfully canceled unfulfilled order has no cancellation fee. If already shipped, follow the return process.

Request an eligible preference return within 30 calendar days after delivery. Items must be unused, unworn, and in original condition with original packaging. Contact support for authorization and the correct return destination before sending the parcel.

For a change of mind or preference return, the customer pays return postage. If an item is damaged, defective, incorrect, or materially different from its description, we provide an appropriate remedy without additional cost to the customer. No restocking fee applies.

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection.

Approved refunds not requiring a return, including successful cancellations, are issued within 5–10 business days after approval. Your bank may take additional time to display the credit.

Follow the product instructions. Avoid prolonged moisture, heat, force, and chemical exposure unless a listing specifically permits them. Wipe suitable surfaces gently and store dry. Discontinue use if a fastener or decorative part becomes loose or damaged.