Return & Refund Policy
How to request a return, resolve an item issue, and receive an approved refund.
OWNER: Hu Weiying
The return request period
Request an eligible preference return within 30 calendar days after confirmed delivery.
This period applies to change-of-mind requests and does not shorten mandatory rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods.
Condition for a preference return
Adult hair accessories must be unused, unworn, and in original condition with original packaging and included parts. Handle them carefully while checking the item.
Damage, alteration, or wear caused after delivery can affect preference-return eligibility. Statutory rights remain unaffected.
Start your request
Email service@venslorb.com with your order number, checkout email, the item and variant, your reason for requesting a return, and relevant photographs where useful.
We will review the request and provide authorization, the applicable return destination, and packing instructions. Do not post to the registered business address without instructions.
Return address and safe packing
The correct return warehouse may differ from the company’s registered address. We provide the destination after reviewing your request.
Secure closures and decorative parts, include the order reference, and use protective packaging. Retain proof of posting and available tracking until the case is resolved.
Who pays postage and fees
For an eligible preference return, the customer pays return postage. Original standard shipping charges are not refunded for a preference return unless required by law.
No restocking fee applies to approved returns. We explain any proposed return cost before you proceed.
If a return is required because an item is damaged, defective, incorrect, or materially different from its description, we cover the necessary return shipping.
Damaged, defective, incorrect, or misdescribed items
Contact us promptly with your order details and relevant photographs if available.
We will provide an appropriate replacement, refund, repair where suitable, or return solution at no additional cost to you.
Do not continue wearing a damaged accessory. A missing original package does not automatically remove your rights concerning a defective or incorrectly supplied item.
Refund timing and destination
Approved return refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Approved refunds that do not require a return, including successful order cancellations, are issued within 5–10 business days after approval.
Business days exclude weekends and applicable public holidays. Your bank or payment provider may need additional time to display the credit after we issue it.
Inspection and an unresolved request
We will explain any concern found during inspection and the proposed outcome. If you disagree, contact support with additional information for review.
If an approved refund has not appeared after the stated processing and provider posting periods, contact us with your order reference so we can check its status.
Exchanges
Contact us if you need another color or style. Availability is subject to stock.
We may arrange an authorized return and a separate purchase rather than a direct exchange. Any difference in price or shipping must be explained before you proceed.
Order cancellations
Request cancellation immediately. We can attempt cancellation before fulfillment but cannot guarantee it after preparation or dispatch has begun.
No cancellation fee applies to a successfully canceled unfulfilled order. If already dispatched, contact us for the appropriate return process.
Consumer rights
This policy does not exclude or reduce rights or remedies that cannot lawfully be limited.
A preference-return condition, missing packaging, or the expiry of the preference window does not automatically remove a remedy for defective or incorrectly supplied goods.
Nothing on this page limits consumer, warranty, or other rights that cannot lawfully be excluded.