Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or peak periods, processing may take up to 5 business days.

Business days exclude weekends and applicable public holidays. Processing covers order preparation before dispatch and is separate from delivery time.

If an item requires a different preparation or production period, that period must be disclosed before purchase.

Standard delivery is estimated at 10–15 business days after dispatch for U.S. destinations offered by standard checkout shipping.

Allow for order processing in addition to transit. The delivery estimate begins after dispatch, not on the order date.

Estimates are not guaranteed delivery appointments. Location, carrier conditions, weather, and customs can affect arrival.

Available destinations and shipping methods are those offered at checkout. Shipping costs are calculated and displayed before payment based on the order, destination, and selected service.

For destinations outside the United States, delivery times must be confirmed before ordering and may differ from the U.S. estimate.

A country, remote address, PO box, or expedited option should not be assumed available unless checkout offers it.

Orders may be fulfilled from our own or partner facilities in China or other stock locations depending on inventory and destination.

The shipping origin can differ from our registered business address. We do not represent all orders as locally shipped.

After dispatch, shipment confirmation and available tracking information are sent to the checkout email. Initial carrier scans can take time to appear.

Items may ship separately. Review each tracking reference and contact support about unexplained missing items.

If you have not received shipment details, check your spam folder and contact us with your order number and checkout email.

Check your recipient name, street, unit, city, region, postal code, and contact details before payment. Request changes immediately.

We can attempt a change or cancellation before fulfillment but cannot guarantee it once preparation or dispatch has begun.

No cancellation fee applies to a successfully canceled unfulfilled order. If an order has already been dispatched, contact support for the appropriate next steps.

Contact service@venslorb.com when tracking stops for an extended period, the delivery estimate has passed, or the parcel appears lost. Include your order number and tracking reference.

We will investigate with the carrier or fulfillment partner and provide an appropriate delivery, replacement, or refund solution.

If shipment cannot occur within the promised period, we will communicate the delay and offer any cancellation, consent, or refund options required by applicable law.

Check the delivery location, household members, reception, and any carrier notice or photograph. If the parcel remains missing, contact us with the order and tracking numbers.

A delivered scan alone does not automatically justify refusing an investigation or remedy.

Keep the outer packaging, label, and item where safe and send relevant photographs. Contact us promptly about damage, wrong items, or missing contents.

If a parcel is returned to sender, we will review the cause and explain any reasonable reshipping cost before proceeding.

Merchant errors are resolved without additional cost to the customer.

Checkout shows taxes or import charges collected by the store when applicable.

If a cross-border destination imposes charges not collected at checkout, the recipient may be responsible where local law permits. Contact support before purchase if the treatment of import charges is unclear.